Headlines & Stuff

Written by: Christy Wise
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Here are some cool things we read about this past week:

Facebook Launches New Places Directory to Rival Yelp
Facebook has quietly launched a new Places Directory, which lets you search for the best destinations in cities across the world. The results are ranked by user ratings and show comments from friends and others in your Facebook network.

Social Spend Will Double by 2018
Social media advertising spending will more than double in just five years, according to a new forecast from BI Intelligence. The group predicts social ad revenues will jump 40 percent from $6.1 billion in 2013 to $8.5 billion this year and 195 percent to almost $14 billion in 2018. Factors driving this growth: increased reach, improved targeting, improved measurement capabilities, and the rapid expansion of programmatic buying options.

Twitter Announces Several New Features
During Twitter’s Analyst Day event, the company promised to launch new services including new messaging, video creation, and content curation features in the coming months. The goal is to make the social network more engaging to new and existing users. Some of the new features announced include: Timeline Highlights, Instant Timeline, breaking news alerts, real-time video editing and sharing (native Twitter video), improvements to private messaging, and more stand-alone apps.

Facebook Debuts ‘Say Thanks’ Video Feature
Facebook launched a new feature called “Say Thanks” that helps users create “video cards” for friends and family. To create the cards, Facebook automatically combines content featuring users and the person they’ve chosen to commemorate. Users can then edit that content and choose from different card themes before sharing them.

YouTube Unveils Music Streaming Service
YouTube launched its new music streaming service this week. Music Key will be ad-free and begin on an invite-only basis with a promotional subscription price of $7.99 per month — discounted from $9.99. YouTube is also adding a music-focused tab that includes favorites and recommended playlists. YouTube’s Music Key also includes a subscription to Google Play Music.

Global Social Media

The Countries Where Facebook Censors the Most Content
As Facebook expands, countries are increasingly interested in making content on the social network disappear. Censorship on Facebook increased 19 percent between the first six months of 2014 and the last six months of 2013. But censorship isn’t distributed evenly. Some countries are more trigger-happy than others. India leads the list with 4,900 pieces of content restricted. Turkey and Pakistan follow closely with 1,800 and 1,700 “pieces of content” removed. Facebook only restricts content when it is “illegal under local law.”

Noteworthy Campaigns

JetBlue Launches Fly It Forward
JetBlue Airways recently introduced a new program called “Fly It Forward” that enables customers to spread goodness from one to the next. The program is inspired by the airline’s crew members and is carried on by customers passing along one ticket on a continuous journey throughout the JetBlue network. To celebrate the launch, JetBlue released a video featuring the first four fliers to participate in the program. The video also calls for the public to submit their own nominations for deserving travelers. Consumers can follow stories as they unfold at jetblueflyitforward.com and help write the next chapter by submitting their own entry through Twitter using #FlyItForward.

Headlines & Stuff

  Here are some cool things we read about this past week: Facebook Launches New Places Directory to Rival Yelp […]

Stats of the Week

Written by: Jackie Mendez
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Every week we compile lots of interesting stats here at Fanscape and we try to share a lot of what we learn with you in these posts.

Online Grocery Sales will Grow from $23 Billion in 2014 to Nearly $100 Billion by 2019

Online shopping has exploded over the past decade with consumers avoiding busy stores for the convenience of shopping 24/7 anywhere that has Wi-Fi. We typically associate online shopping with the holiday season, but in reality, consumers are using the net to buy everything from flowers and clothing to electronics, music and even caskets (you gotta love Costco).

Over the past few years food and beverage marketers have used the internet and social media to promote their brands to billions of consumers worldwide, which creates an enormous potential for online sales.

While online grocery shopping is currently one of the smallest segments for food and beverage sales, this rapidly changing business is poised for tremendous growth over the next several years. According to a new report from Packaged Facts, online grocery sales will grow from $23 billion in 2014 to nearly $100 billion by 2019, capturing 12 percent of total grocery spending, according to a new report from Packaged Facts.

“Meeting at the crossroads of technology and service, online grocery shopping offers the grocery industry’s most exciting potential because it is the fastest-growing channel in the grocery arena,” said Packaged Facts research director David Sprinkle. “It’s clear that U.S. consumers have become increasingly comfortable with shopping for groceries via Internet and reliant upon home delivery and easy pickup of pre-picked orders.”

The online grocery business has become crowded with participants—some well-established, and many of which entered this business only in the past two years. To date, fewer than a dozen online grocery services with the potential to be viable on a national level or across a wide swath of the country have emerged from the fray. Although they are still at early stages of test-marketing, companies such as Amazon.com and Walmart have a leg up in operating nationwide online grocery services because of their large infrastructures of warehouses dotting the country, advanced logistics and delivery systems, clout with suppliers, and wide assortment of products—resulting in the potential to cross-sell and deliver high-ticket and more profitable items in the same order, shipment or truck.

In contrast, supermarkets (even the nation’s largest chains) operate primarily under regional or local banners. And while few major players have emerged as yet, all across the United States, both in cities and suburbs, a multiplicity of local grocers and shopping/delivery services are springing up under the radar.

But the online grocery business has unique challenges as it strives to reach its potential. According to the “Online Food Shopping and Grocery Delivery in the U.S.: Future of Food Retailing” report, over the next five years, online grocery service providers will develop models that solve the logistics problems while being profitable for the operators. As this happens, online services will become more widely available throughout the country and consumers will become more confident in shopping for food and beverages online. It’s expected for these developments to take place in leaps and bounds as, for example, Amazon Prime Pantry rolls out across the country, AmazonFresh spreads to more cities, and more retailers get on board the United States Postal Service’s planned delivery system.

Interestingly, a 2013 report by Packaged Facts found a trend of major changes in grocery retailing. According to the report, the greatest competition to supermarkets and grocery stores is from supersized stores like supercenters and warehouse clubs, however other retail channels like drugstores, dollar stores, limited assortment chains and online grocery shopping also pose a great threat. Data also showed 83 percent of shoppers cited being satisfied with the store(s) where they usually shop for groceries, 56 percent enjoy grocery shopping and 18 percent actively dislike grocery shopping. This suggests that retailers have room to improve in making grocery shopping easier, less burdensome and enjoyable for a significant amount of their customers.

Source: FoodProductDesign.com

Stats of the Week

Every week we compile lots of interesting stats here at Fanscape and we try to share a lot of what […]

The Marketing Arm Digital – November 2014 Newsletter

We published our monthly newsletter! Check it out below, and to see it in all its glory with working links, […]

Headlines & Stuff

Written by: Christy Wise
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Here are some cool things we read about this past week:

Instagram Rolls Out Video Ads
Instagram is now selling video ad inventory launching the product with autoplay spots for Disney, Activision, Lancome, Banana Republic, and The CW. The ads started appearing this week and will continue to roll out over the coming weeks.

Tumblr Rolls Out Video Ads
Instagram isn’t the only platform rolling out video ads this week. Tumblr began featuring autoplay video ads from advertisers including The CW, Lexus, Axe, Universal Pictures, JCPenney, and Hulu.  Ads will be featured in Tumblr’s new video player (unveiled last week), which supports Vine and Instagram video.

LinkedIn Ad Sales Soar
LinkedIn continued its tear in the third quarter, with revenue climbing to $568 million. That’s 45 percent higher compared to last year. The increase was led by sponsored updates – a product that allows advertisers to reach members who don’t follow their company. Sponsored updates generated 31 percent of ad revenue in the third quarter.

YouTube Considers a New Subscription Service
YouTube is in the early stages of exploring new subscription services. Though specifics aren’t available, one option would be an ad-free service that users could pay for.

Global Social Media

Thousands Protest in Hungary over Proposed Internet Tax
Trouble is brewing in Hungary, as thousands of concerned citizens took to the streets in Budapest to protest a new proposed tax on Internet use. Over 10,000 protesters marched through the capital to demand the proposal be scrapped, as they believe it would increase their tax burden and curtail their freedom of expression and access to information.  The proposal was part of a bill drawn up by the current Prime Minister.  Protest organizers, backed by a Facebook group with over 210,000 supporters, issued an ultimatum demanding the tax be scrapped or they would return to the streets for more protests.

Noteworthy Campaigns

Taco Bell Blacks Out Its Social Sites to Launch Mobile App
As part of the launch of its mobile-ordering and payment app this week, Taco Bell blacked out its social media channels including Facebook, Instagram, Twitter, and even its website. The idea was to play up the announcement and attract attention with a Twitter feed, Facebook page, and website all showing nothing but a black screen. Each of those pages only offered a link to the app download. The chain was hoping to prompt conversation using the #onlyintheapp hashtag. The stunt appears to have had some initial success – 75 percent of all Taco Bell stores had processed a mobile order one day after the app launch. Taco Bell plans to continue with their social media activity, but it will be limited until they feel they’ve properly promoted the app.  They have since started promoted tweets and other social ads.

Headlines & Stuff

  Here are some cool things we read about this past week: Instagram Rolls Out Video Ads Instagram is now […]

Stats of the Week

Written by: Jackie Mendez
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Every week we compile lots of interesting stats here at Fanscape and we try to share a lot of what we learn with you in these posts.

4 out of 5 Millennials Shop Directly from Mobile Devices

One of the challenges facing small business owners during the holiday shopping season is marketing to millennials.

This demographic has a unique set of shopping habits. For example, four out of five millennials shop directly from mobile devices, and nearly 70 percent won’t wait more than five seconds for a page to load, according to survey data from cloud-based software company Instart Logic.

Their infographic below explains how to take advantage of millennial shoppers this holiday season by optimizing mobile shopping experiences.

Source: Inc. Magazine

Stats of the Week

Every week we compile lots of interesting stats here at Fanscape and we try to share a lot of what […]

Stats of the Week

Written by: Jackie Mendez
Bookmark and Share
Bookmark and Share

Every week we compile lots of interesting stats here at Fanscape and we try to share a lot of what we learn with you in these posts.

Teenagers are Snapchat’s Biggest Fans

Snapchat ran its first advertisement this past weekend. So, who’s been using the service? According to July 2014 polling by NuVoodoo, teenagers are the platform’s biggest fans.

Among 14-to-17-year-old US internet users surveyed, 36.8% said they used Snapchat at least weekly. Meanwhile, 18- to 34-year-olds trailed by nearly 16 percentage points, and a mere 4.2% of those ages 35 to 54 smiled, snapped and sent. In all, the total percentage of internet users who said they accessed Snapchat once a week or more came in at just 14.2%—so to say teens overindex in usage is a big understatement.

Q2 2014 research by GlobalWebIndex found similar results. While just 14% of US mobile internet users ages 16 to 64 said they had accessed Snapchat in the past month, a far higher 42% of the teens in that group (16- to 19-year-olds) reported doing so.

And of course, when teens are taken out of the picture, the percentage drops even more: A September 2014 study by Raymond James found just 11% of US adult internet users actively used Snapchat.

Source: eMarketer

Stats of the Week

Every week we compile lots of interesting stats here at Fanscape and we try to share a lot of what […]

Headlines & Stuff

Written by: Christy Wise
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Here are some cool things we read about this past week:

Twitter Introduces Audio Cards
This week, Twitter announced that it is introducing a new type of Card to your timeline: the Audio Card. The new tool lets you listen to music and podcasts directly from your timeline. The first Audio Cards will be shared by a small group of partners including NASA, David Guetta, and the White House.

Social, Digital Brands Lead 2014 Loyalty Index
Apple, Amazon, Whats App, Google, YouTube, and Kindle are the top dogs in consumer loyalty this year. In Brand Keys’ 2014 Loyalty Leaders List, an annual survey that gauges how connected consumers feel to 721 brands in 65 categories, 36 of the top 100 are new brands. Most new arrivals are around social and digital, including tablets, smartphones, and social networks. The only non-digital or non-social brand that rated in the top 20 was Dunkin’ Donuts.

Facebook Stickers are Now Available in Comments
Facebook expanded its stickers feature to comments on Timeline, Groups, and Event posts. Stickers, which are Facebook’s emoji-like icons, have been available within Messages and in the Messenger app for some time, but were not available elsewhere. Stickers in comments will work the same way – users begin with only a few stickers but can get more from Facebook’s in-app Sticker Store.

Google is Testing Video Chat with Real Doctors
Google has confirmed that it is testing a system that would offer video chats with doctors to people whose search terms involve medical symptoms. Google is paying for the feature while it’s in the testing phase. It is likely that it would be a paid feature if it is rolled out to the public at large.

Global Social Media

Global Millennials Share Ideas and Desires
According to the first-ever global “Cassandra Report,” millennials share attitudes about commerce, brand preferences, and life goals regardless of where they are in the world. The study argues that millennials are a world demographic (Global Y’s), representing half the population on earth. Seventy percent of global millennials surveyed said that they use social media as a source of news on current affairs. Seventy-five percent said that traveling the world is an important life goal. Thirty-eight percent said that they prefer to communicate with pictures instead of words (cue Instagram, Tumblr, Snapchat).  This global group is three times as likely to wear socially conscious brands over luxury brands, and 40 percent are willing to pay more for products/brands that are eco-friendly (especially in China and India).

Noteworthy Campaigns

McDonald’s Launches Transparency Campaign
In an effort to gain more trust from consumers, McDonald’s is launching a transparency program called “Our food. Your questions.” The move comes as the chain battles sliding sales and works to improve perception about McDonald’s food quality, particularly among millennials.  As part of the effort, McDonald’s has dedicated a section of its website to the campaign, as well as a video series featuring former MythBusters co-host Grant Imahara as he visits multiple suppliers for the chain. In addition to the company’s website, the videos will appear on Twitter, Facebook, and YouTube.  McDonald’s will respond to questions with behind-the-scenes webisodes and other social content that will provide facts on ingredients, how food is made, and how it’s prepared.

Headlines & Stuff

  Here are some cool things we read about this past week: Twitter Introduces Audio Cards This week, Twitter announced […]

Evolution of Social Media Marketing

I recently gave a talk on the evolution of social media marketing and I’ve posted the presentation deck below. Without […]

Stats of the Week

Written by: Jackie Mendez
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Every week we compile lots of interesting stats here at Fanscape and we try to share a lot of what we learn with you in these posts.

62% of Consumers Expect Live Chat to be Available on Mobile Devices

Sixty-two percent of consumers expect live chat to be available on mobile devices, and 82% would use it, according to a new study commissioned by Moxie Software. Seventy-five percent of survey respondents stated that they would prefer to use live online chat versus calling to speak with an agent.

According to the study, consumers’ growing preference for online chat provides companies an opportunity to enhance the customer journey and increase customer satisfaction, specifically on mobile devices. Seventy-two percent of respondents reported they were satisfied or very satisfied with their customer support experience when shopping online, but the level of satisfaction increases to 92% when live chat is used on a mobile device.

“Today, people have their mobile phones with them at all times and they are primarily using them to research information, message family and friends and engage with apps,” said Nikhil Govindaraj, VP of products, Moxie.

Additional insights from the study reveal the following trends:

  • Holiday shoppers expect superior service and live chat: consumers who plan to make purchases on mobile devices this holiday season expect top-notch service and support. Sixty percent of consumers abandon their online shopping carts and never make purchases from an online retailer again if they experience poor customer service.
  • Men shop often on mobile devices: Twice as many men than women surveyed make daily purchases online and are making more weekly purchases as well;
  • Millennial men are active online shoppers: Millennial men are becoming the new power shoppers, and those living in the Pacific region (California, Oregon, Washington, Hawaii and Alaska) are among the most active online shoppers in the nation.

Source: Chain Store Age

Stats of the Week

Every week we compile lots of interesting stats here at Fanscape and we try to share a lot of what […]

Headlines & Stuff

Written by: Christy Wise
Bookmark and Share
Bookmark and Share

 

Here are some cool things we read about this past week:

Snapchat Ads are Coming
Snapchat ads are coming soon, according to Snapchat CEO Evan Spiegel. The ads will be around the company’s “stories” product and will be optional to view.

LinkedIn Now Tells You Which Actions Led to Higher Profile Views
LinkedIn is giving users better information about which actions encourage people to look at their profile page. Under the “Who’s Viewed Your Profile” section, LinkedIn has added a new area listing the notable actions the user has taken. This could include posting a status update, joining a group, giving endorsements, or making new connections.  The hope is that when someone the user is keen to work with looks at their profile page, the user can deduce what they’ve done to trigger it.

Pinterest Pushing New Editorial Product with First Co-Marketing Campaign
Pinterest rolled out its first co-marketing campaign this week to promote a new editorial product called Pin Picks. The site has partnered with 10 companies including eHow, Cracked, and Funny or Die, as well as YouTube star Michelle Phan. Pin Picks are topic-specific collections of Pins and Pinterest profiles that the company has been testing since August. Pinterest is raising the profile of Pin Picks with a four-week Halloween campaign, each with their own themes: horror, villains and superheroes, humor, and last-minute ideas. Funny or Die and Michelle Phan are taking part in the horror phase; comedy site Cracked will be involved in humor; and eHow’s participation will span all four themes.

Facebook Messenger has Friend-to-Friend Payment Feature
Facebook could soon allow Messenger users to send mobile payments to their friends. A Stanford University student uncovered the feature via Cycript, a tool for developers.  The payment mechanism is said to be similar to that used in Square Cash, where Messenger uses it to debit one account, and then uses some means to look up the bank account number of the recipien, and deposit it.

Global Social Media

China’s Instagram Block is Here to Stay
For years, Instagram was one of the exceptions to China’s great firewall. It remained accessible even though Facebook, YouTube, and Twitter were blocked. It finally went dark in September when users began sharing photos of the pro-democracy protests in Hong Kong. It hasn’t come back since.  Of major US-based social media, LinkedIn is all that remains, and only because the social network agreed to play China’s game. Some people who post about sensitive topics get messages that their content is banned in China and cannot be seen by members there.

Noteworthy Campaigns

Dove is Trying Snapchat for Self-Esteem Effort
Unilever brand Dove is launching an initiative with Snapchat as part of its annual “Self-Esteem Weekend.” The brand has invited women to share their insecurities via Snaps, and as the Snaps disappear they can make room for more positive thoughts. Dove will have “Self-Esteem Ambassadors” on hand to respond to girls’ Snaps and provide real-time advice and feedback. The reason for using Snapchat, according to Unilever’s marketing director, is because “having a public conversation about your self-esteem can be intimidating.”

Headlines & Stuff

  Here are some cool things we read about this past week: Snapchat Ads are Coming Snapchat ads are coming […]