Too Big To Fumble? Lessons From The Amazon Episode
Category: Things That Make You Go Hmm..., Tags: amazon, customers, dialogue, negative feedback, social media, twitter
What’s Your Community?
Category: Innovative Technology, Tags: facebook, myspace, ning, social media, social networking, social networks, twitter
Spam Or Marketing?
Category: Food For Thought, Tags: crm, customer service, customers, dialogue, marketing, spam, twitter