A Very Social Super Bowl
As told by SNICKERS social strategists Hannah Redmond and Rita Mogilanski
Super Bowl 49 was the most social Super Bowl ever. More than 65 million people talked about the game on Facebook and there were 24.9 million posts on Twitter during the game.
The SNICKERS social team planned for the big day by working closely with partner agencies to plan a cohesive, 360 strategy with multiple touch points. As an official NFL partner and a brand with a Super Bowl commercial, it was imperative that we make the most of the moment.
- Predictive and Strategic Research: No brand should wait for a “moment” to jump into the conversation on social media; rather they should arrive at game day prepared.
The social analytics team at Fanscape came armed with information to help inform their social participation strategy, with items including Super Bowl trends from past years, SNICKERS social trends, and a list of brands to monitor. This information was necessary to prepare game day content and help find real-time opportunities during the game.
- Rally To Release: The SNICKERS social team worked to help promote the Super Bowl trailer that was released on January 21. Our strategy was based around creating awareness and excitement around the campaign. We wanted to make sure we got fans involved in the process, so we asked them to like, comment, share, view the teaser, or use the official hashtag #EatASNICKERS to encourage SNICKERS to release the full Super Bowl spot before game day. After receiving over 2.5 million engagements, the full commercial was released 4 days before the game.
- Social Media Command Center: A social media command center is the best way to track all the game day activity and manage outgoing content. The SNICKERS social team gathered several essential players, including an analyst to identify opportunities and measure and track success, a content and creative team to ideate when “real-time” opportunities presented themselves, an account team to push through client communications, and a community manager to keep a pulse on the community.
- Real-Time Engagement: After creating a game time strategy and plan based on research and insights, SNICKERS focused on interacting with brands, fans, and media on Twitter during the game. We inserted the brand voice into the social conversation where relevant, while promoting the Super Bowl spot and NFL partnership.
- The most successful SNICKERS tweets were timely and relevant, which is a testament to the planning and strategic partnerships that were in place
- The SNICKERS Super Bowl commercial was the 2nd most shared spot on social media
- SNICKERS ranked #9 in the top 10 ads based on digital activity
- SNICKERS was in the top 5 brands ranked by digital share of voice
Learnings and Recommendations
- Include Social Media as Part of 360 Planning
Super Bowl planning, including creating a cohesive content strategy, communications plan, and creative elements, takes months. Social media elements should be injected into each part of planning, since Super Bowl has become such a “social moment.”
- Involve Consumers
Brands that foster consumer involvement earn more shares and a higher share of voice on social media. Whether it is part of the core campaign (like Doritos Crash the Super Bowl) or an activation that brings in or acknowledges fans during the game day conversation (like McDonalds), it is an increasingly important part of marketing during the Super Bowl.
- Conduct Social Research Beforehand
Don’t wait for a “moment” to chime in on social media. Arrive at game day prepared with conversation metrics and relevant topics from previous years, as well as have already investigated upcoming campaigns from competitors and general advertisers in the space. Making note of what has previously resonated with fans and seeing how other brands are implementing strategy based on their own research can help prepare and preplan content and ways to get into the upcoming social conversation.
- Be Present on Game Day
A social media “command center” is more than just multiple computer screens monitoring various hashtags. It is important to create a core team with specific roles to play on game day:
- An analyst to help identify content opportunities and measure and track success;
- A content team (including creative) to ideate when a “real-time” opportunity presents itself;
- An account team to help push through client communication;
- A community manager to keep a pulse on the trending topics and brand community conversation.
Each team member plays an important and deliberate role and together they drive success.
Overall, whether brands have an ad in the game or not, there are ways into the Super Bowl social conversation – by finding an angle that makes a brand relevant. Keeping these four elements in mind when creating this angle will set teams up for success.
Hannah and Rita are on the SNICKERS social team at TMADE.