All posts by Rita Mogilanski

Netflix Knew Exactly What They Were Doing When They Released OITNB Early

Written by: Rita Mogilanski
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I can’t be the only one who stayed up until the wee hours of the morning watching the new episodes of Orange is the New Black. Netflix released the third season of the award-winning show on June 11, six hours early. This genius and strategic move by Netflix created a flurry of excitement on Twitter from fans.

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Netflix announced the early release at OrangeCon as the cast was celebrating the new season. It became available around 9 PM Eastern, 6 PM Pacific, just in time for New Yorkers like me who were contemplating sleep to turn on Netflix, and for Californians to cancel their dinner plans and head home to the couch.

Surprising fans with the early release was not only smart because of the timing of the release, but it also allowed for an additional layer of anticipation from fans. It is to be expected that die-hard OITNB fans would take to Twitter to express their excitement when the show finally came back, but the element of surprise triggered a burst of tweets from fans. This buzz helped spread the word about the release of the new season. #OITNB trended on Twitter within minutes of the release.

The show’s talent also took to social to inform fans of the early release and drive buzz.

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Typically, programs on television leverage Twitter for live-tweeting to drive buzz and awareness for the show. Exposure to TV tweets has been shown to encourage viewers to take action, whether they watch, search for, or share content about the show. In the case of shows that are exclusively on Netflix and are released a full season at a time, they have to find ways to use Twitter outside of live-tweeting premiere episodes to promote the show. Orange is the New Black found their way in. Due to the excitement and the element of surprise, #OITNB was used over 360K times in the first weekend after the release. Comparatively, there were only 319K #GameOfThrones tweets during the epic finale on Sunday.

With the restrictions Netflix and Orange is the New Black face considering all viewers watch at their own pace, they definitely figured out how to leverage Twitter to drive tune-in.

Smart move, Netflix.

Three Great Ways for Brands to Use the New Twitter Audience Insights Dashboard

Written by: Rita Mogilanski
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Last week, Twitter launched a new, free dashboard that shows demographic information about your Twitter followers. You can see your followers’ interests, household incomes, net worth, occupations, their buying habits, education levels, and even what credit cards they have.

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Having access to these insights is a great way to inform your content strategy. There are three great tricks that can guide creative and messaging, and even inform other areas of your brand’s marketing strategy.

1. Compare your follower demographics to the general Twitter population.

Add a comparison audience, and analyze “All Twitter Users” versus “Your Followers.” You’re able to see what the general Twitter population’s habits or interests are versus your brand’s, which will show you what resonates specifically with your audience. In the image below, this brand’s audience is much more interested in fast food than the average Twitter user, showing the brand that fast food is an area they can own on Twitter.

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2. Look at the followers you are reaching, as well as the followers who are actually engaging with your content.

This is a great way to see the user behavior of an engaged user versus a follower that was not impacted by your brand’s content. For example, one of our brands saw that among engaged users, 90 percent were using iOs, and among the users the brand was reaching, only 32 percent were using iOs. This information shows that the brand should be targeting mobile users, or keeping them in mind when looking for engagement and participation from followers.

3. Use relevant purchase habits to inform business decisions.

The insights dashboard shows followers’ Consumer Buying Styles and Consumer Goods Purchases, which is extremely helpful for targeting both on social and in-store. For example, if your fans over-index in healthy living, it can inform the keywords you use to target them on Twitter, as well as what other brands to partner with and advertise through, or even how to set up an in-store display.

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Overall, the new dashboard is very insightful and can serve different purposes for different brands. Take the time to click around and see if you can learn something helpful about your audience to inform social content strategy, creative, messaging, and targeting.

Amazon Launches ‘Home Services’ To Take the Guesswork Out of Booking Goat Grazing Services

Written by: Rita Mogilanski
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Amazon recently launched Home Services, a portal that allows users to find, schedule, and purchase professional services through Amazon. The services that are currently provided include appliance repair and installation, home cleaning, music lessons, iPhone repair, and so much more (including Goat Grazing).

Why Use Amazon?

Amazon handpicks the service providers to assure quality by performing background checks and verifying insurance and licenses. They remove most of the risk associated with choosing domestic help by suggesting only verified vendors and giving customers standardized, prepackaged prices. Amazon will match prices if customers find a lower price for the service provider elsewhere, and you are only charged after the service is completed.

4.1-1This service will prove helpful for users making purchases that need installation. When shopping for an air conditioner, I was served a link to book a professional to install the appliance. This seamless integration relieves much of the stress around installing major appliances. Consumers already trust Amazon and will be willing to go with the professional services the platform recommends to expedite the process.

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How is it Changing the Industry?

Other similar platforms like Angie’s List and Yelp provide users with trustworthy reviews. Unlike Angie’s List, there is no membership fee for Amazon, and unlike Yelp, you can book directly through the site. Competing platforms may choose to increase the services they provide to be more robust in order to compete with Amazon’s one-stop shop experience.

TaskRabbit, which is a platform that provides services very similar to Amazon Home Services, has partnered with Amazon in such a way that allows Amazon users to hire fully-vetted “Taskers,” or TaskRabbit’s service providers, through Amazon.

Small businesses that rely on the local community may feel the pressure of competition from businesses listed on Amazon. For professional services looking to get their business on the website, they can apply here. Businesses pay Amazon a portion of the profits, and Amazon handles payments and customer complaints and issues, taking some of the stress off the professionals as well as the customers.

If you’re looking to take the risk and guesswork out of booking professional help, Amazon Home Services is a great tool. They are currently making life easier for customers and small business owners in most major US cities. For similar platforms, however, the competition just got real.

Image: Amazon.com

Image: Amazon.com

 

SMWNYC 2015: “The Evolution of Social TV”

Written by: Rita Mogilanski
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SMWNYI attended Social Media Week in NYC last week and was impressed by the massive turnout. Each year, more and more people attend this conference as more agencies, platforms, products and brands try to keep up with the ever-changing space. One particularly noteworthy session (besides the fireside chat with social media celebrity Pete Cashmore) highlighted the evolution of social TV and featured panelists representing research and analytics agencies, as well as major television networks.

3 key takeaways from the session:

  1. “Social” and “TV” should not be considered two separate entities.

Television has always been naturally social. It has consistently been the main topic of conversation around the “watercooler,” even as the watercooler moved from the office to the Internet. Advertisers and content creators should not split “social” and “TV” from each other. Social TV as a concept revolves around making TV content appropriate for social platforms or including elements that encourage social conversation. Realistically, all content should be driving conversation and connecting fans with each other and with the cast members. Compelling TV content should be everywhere, influencing conversations in real time from the TV screen or from the second screen.

  1. Analytics and measurement tools need to adjust how they are assessing viewer data.

Qualitative measurements are becoming more important than quantitative measurements. The sheer number of people who are talking about your show in real time on social is not as important as the sentiment of the conversation and figuring out the emotional connection fans have. Did the majority of fans enjoy the episode? Will they return for the next episode?

The future of social TV measurement tools is moving toward a standard to assess all the different social platforms. Twitter is currently the main platform where real time marketing is being measured, but moving forward there will need to be a metric that takes all platforms and quality of social conversation into consideration to provide one standard of measurement. Additionally, with the new TV viewing habits of binge watching on weekends and watching TV online, networks may have to change how they look at each viewer. Traditionally, networks valued live viewership, but the viewer who watches five episodes in a row on a Sunday may be more valuable than one user who watched the show live.

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  1. Leveraging talent is the best way to reach fans.

Celebrities are naturally influential and can reach millions of users with just one click of the “retweet” button. Booking talent specifically for episodes paves the way for organic participation, as talent will want to encourage users to watch them on the show. Giving talent on a show a guide to how they can promote themselves on social, as well as plenty of content to promote on their channels, will help drive natural conversation.

Social TV is moving so fast that networks are scrambling to keep up. The traditional way of measuring viewership is slowly evolving. Those of us looking at social data to inform content need to keep sentiment in mind over volume, and look for ways to seamlessly integrate social to drive natural conversation.

List of panelists: http://socialmediaweek.org/newyork/events/evolution-social-tv/

Just When You Thought You Knew Everything About Hashtags…

Written by: Rita Mogilanski
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You may be surprised to learn that there are very specific and different rules for using hashtags on each social platform. This red, yellow, and green guide will explain how lenient and indulgent one should be when including hashtags in a post.

  • Red = Steer clear of using hashtags
  • Yellow = Use hashtags sparingly
  • Green = Go hashtag crazy.

FB logo Facebook
Red. Stop. Move away from “shift” and “3” keys. Hashtags should not be a priority on Facebook. When applicable, tag a partner page instead of using a hashtag. Hashtags should only be implemented when it complements a call to action as part of a larger, cross-platform campaign.

Twitter logo Twitter
Yellow. Twitter is the birthplace of hashtags and still their most natural home. Tweets with hashtags get two times more engagement than tweets without, and 55% more retweets. However, using MORE than two hashtags in a tweet actually decreases engagement by 17%, so use them wisely.

YouTube logo YouTube
Green. Feel free to go hashtag crazy. Hashtags (in the tagging section) on videos are important for search and discoverability. Use at least 3 tags on videos to increase the likelihood that users will find your content.

GPlus logo Google+
Yellow. Like YouTube, Google+ is a platform that is important for search. Google will automatically tag certain posts with relevant and popular hashtags. Hashtags can also be added to comments on a post. It is often good practice to tag or add search terms used for paid SEO and webpage strategies on Google+ posts as well. Use one or two hashtags that will help users discover content.

Instagram logo Instagram
Green. Instagram is home to #ThrowbackThursday, #TransformationTuesday, and other alliterations that allow users to post baby pictures. #There #seems #to #be #a #hashtag #epidemic #on #Instagram, but believe it or not, these people have the right idea. Hashtags are the primary way to find and browse new content on Instagram, and data has shown that interactions are highest on posts with 11+ hashtags. While over-hashtagging is distracting and considered poor etiquette, do not hesitate to include as many hashtags as are relevant to the post to increase discoverability.

Tumblrlogo Tumblr
Green. Like YouTube, hashtags are hidden on the back-end on Tumblr. This allows users to post more hashtags that cover all the aspects of the content. Use 9-12 terms that are both specific and general to completely represent the post content and the interests of the audience. Just remember that only the hashtags that are entered into the tag section will be clickable and searchable.

Pinterest logo Pinterest
Red. Believe it or not, hashtags may harm the reach of content on Pinterest. Clicking a hashtag will actually take you away from the content on the page, and to a list of all posts using that hashtag. This means that you will end up driving users to a list of other similar brands and competing content. Keywords, without a hashtag attached, are a better way to label content and help users discover it.

Vine logo Vine
Yellow. Like Instagram, hashtags are really the main way to find content, and like Twitter, Vine features trending hashtags and topics. It is best to include any and all relevant hashtags, but over-hashtagging isn’t proper etiquette. #DoItForTheVine

LinkedIn logo LinkedIn
Red. LinkedIn is unique in that the platform does not support hashtags at all. They are not clickable or searchable. A hashtagged word will just show up as normal text, and what good is a pound sign if doesn’t automatically hyperlink? Steer clear.

Advertisers Should Hop On The Second Screen Bandwagon

Written by: Rita Mogilanski
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For many, advertisements before videos are 30 seconds of branded agony. When all you want is the sweet satisfaction of the newest Jenna Marbles video, those ads had better be great. Wheat Thins got it right with the latest iteration of their Spicy Buffalo spot. This funny video ad features icons on the bottom right corner of the screen that each link to their respective social platforms.

Wheat ThinsI came across this ad on a TV network’s website while watching an episode clip. The ad is clickable, but links to Wheat Thins’ Twitter account while most banner ads or video ads link to a brand’s main website. Wheat Thins demonstrated that they know their target audience – millennials – and where they will be consuming content and how they want to interact with a brand. Ads that only link to websites are a waste from both a business perspective and user experience. If I accidentally click on it, I quickly leave the site, driving up the bounce rate. As a user, I am much more likely to seek out the brand’s Twitter account if I have questions, their Facebook page if I want to interact with them, or their YouTube channel or Vine account if I love their video content or brand voice.  

The lines between TV, social media, and advertising have become extremely blurry. A whopping 72% of people use mobile devices for video viewing and 75% of people use mobile devices while watching TV. Studies also show that some people aren’t watching TV in the traditional way at all, with 34% of millennials watching mostly online video and no broadcast TV.

Television shows have embraced this shift in attention, while many television advertisers have not.

The integration of social into TV and media has a direct impact on marketing and advertising. With more viewers using social and digital for an enhanced TV experience, custom online and second screen content needs to be a priority for advertisers. Television ads or video ads should have a social component or social call-to-action that can get fans involved. This is especially true for live television programming like sporting events and award shows. During live TV events, fans feel even more inclined to engage in real time with other fans and to avoid spoilers later. Wheat Thins’ social channel links on their video advertisement allow the viewer to easily continue the conversation online after the ad is over.

“The Tonight Show Starring Jimmy Fallon” is a great example of a show that has strategically increased its emphasis to a digital audience. While NBC expects Fallon’s ratings to be below that of predecessor Jay Leno, Fallon’s content is much more digital and social, and therefore more appealing to the desirable and hard-to-reach millennial audience. Clips from Fallon’s episodes become viral regularly, in turn not only promoting the show but also attracting advertisers.

Jimmy Fallon Tweet

While traditional television ads are not going anywhere anytime soon, it is imperative that advertisers keep up with the shift toward second screen viewing and social media interaction. Be on the lookout for a pop-up on your iPad that drives you directly to the product being advertised on your TV, or mobile apps that can scan ads in magazines and locate the closest store with the item in stock.

In the meantime, if you need me, I’ll be live-tweeting commercials.