Tag Archives: Analytics

SMWNYC 2015: “The Evolution of Social TV”

Written by: Rita Mogilanski
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SMWNYI attended Social Media Week in NYC last week and was impressed by the massive turnout. Each year, more and more people attend this conference as more agencies, platforms, products and brands try to keep up with the ever-changing space. One particularly noteworthy session (besides the fireside chat with social media celebrity Pete Cashmore) highlighted the evolution of social TV and featured panelists representing research and analytics agencies, as well as major television networks.

3 key takeaways from the session:

  1. “Social” and “TV” should not be considered two separate entities.

Television has always been naturally social. It has consistently been the main topic of conversation around the “watercooler,” even as the watercooler moved from the office to the Internet. Advertisers and content creators should not split “social” and “TV” from each other. Social TV as a concept revolves around making TV content appropriate for social platforms or including elements that encourage social conversation. Realistically, all content should be driving conversation and connecting fans with each other and with the cast members. Compelling TV content should be everywhere, influencing conversations in real time from the TV screen or from the second screen.

  1. Analytics and measurement tools need to adjust how they are assessing viewer data.

Qualitative measurements are becoming more important than quantitative measurements. The sheer number of people who are talking about your show in real time on social is not as important as the sentiment of the conversation and figuring out the emotional connection fans have. Did the majority of fans enjoy the episode? Will they return for the next episode?

The future of social TV measurement tools is moving toward a standard to assess all the different social platforms. Twitter is currently the main platform where real time marketing is being measured, but moving forward there will need to be a metric that takes all platforms and quality of social conversation into consideration to provide one standard of measurement. Additionally, with the new TV viewing habits of binge watching on weekends and watching TV online, networks may have to change how they look at each viewer. Traditionally, networks valued live viewership, but the viewer who watches five episodes in a row on a Sunday may be more valuable than one user who watched the show live.

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  1. Leveraging talent is the best way to reach fans.

Celebrities are naturally influential and can reach millions of users with just one click of the “retweet” button. Booking talent specifically for episodes paves the way for organic participation, as talent will want to encourage users to watch them on the show. Giving talent on a show a guide to how they can promote themselves on social, as well as plenty of content to promote on their channels, will help drive natural conversation.

Social TV is moving so fast that networks are scrambling to keep up. The traditional way of measuring viewership is slowly evolving. Those of us looking at social data to inform content need to keep sentiment in mind over volume, and look for ways to seamlessly integrate social to drive natural conversation.

List of panelists: http://socialmediaweek.org/newyork/events/evolution-social-tv/

SMWNYC 2015: “The Future of Social Data”

Written by: Hannah Redmond
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One of my favorite parts of working in social media is identifying insights via social listening data to help our clients drive real business decisions that will help propel their brands toward their goals.

Last week, I attended a session called “Using Social Listening in Business” at Social Media Week NYC, hosted by the CMO of Brandwatch, Will McInnes. He made some solid predictions as he discussed the future of social data, which I found to be both very interesting and also parallel to the way we’re thinking about data within our agency. It was a great session to sit in as we’re constantly looking for ways to optimize our social listening strategies and tactics for our clients.

H1

McInnes summed up the future of social data into four categories:

  • Predictive: We are getting closer to predicting what will happen to consumer behavior, business, or to content based on the data from the past. How will we get even better at it?
  • Blended: How can we better blend multiple sources of data and research from a business and various sources to help get us closer to real predictions and successes?
  • Physical: How do we get all of the amazing data we’re finding in the social space to the front lines of a business?
  • Visual: How can we better and more accurately measure visual user content that may not have keyword branding and is harder to track?

The two ideas I found the most interesting were “Blended” and “Physical.”

The “Blended “ idea makes a lot of sense. As social media becomes more understood in organizations, it becomes an integral part in key brand activations and campaigns. This is resulting in a spike in curiosity about measurement within these organizations, whose marketers are now asking questions about the data and how we can use it more than ever before. The social listening and measurement tools we now have access to provide us with amazing data that can help guide business decisions on their own – but layer that onto sales data, CRM systems, web site and behavioral analytics, search trends, seasonality, and you have a much better picture of the insights. The reality is, this type of collaboration will take buy-in from a variety of stakeholders in an organization, but the ones who do it first will have an edge on the rest.

The “Physical” point also really struck me. As social media strategists, we often are not in the picture when insights found in social data are filtered back out to the physical space (if they are at all). We may help shape recommendations and decks – but they usually are specific to content. McInnes makes the point that the future of social data will include much more than strategic content marketing recommendations based on social, which can create changes in the physical way a business is run, by effecting change in-store, on packaging, in sales messaging, and more.

Overall, a key thing to think about here is expanding social insights and learnings beyond just the digital space.

Headlines & Stuff

Written by: Christy Wise
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Here are some cool things we read about this past week:

FTC Sues Amazon
Amazon unfairly allowed young children to rack up charges on their parents’ credit cards by making in-app purchases, the FTC alleges in a lawsuit filed last week. The FTC is seeking a court order requiring Amazon to reimburse parents for charges their children incurred within apps. Earlier this year, Apple agreed to provide refunds of at least $32.5 million to settle a similar claim.

Facebook Launches “Out-App Purchase” Ads
What if in-app purchases didn’t have to happen in an app? Rather than indirectly helping developers monetize with ads that drive them installs and re-engagement, Facebook this week began letting them sell Facebook desktop game virtual goods straight from ads in the News Feed or sidebar.

Twitter’s New Analytics Tell Advertisers and Publishers How Many People Actually Saw Their Tweets
Twitter today released a new analytics dashboard for advertisers, Twitter card publishers, and verified users. The company already gave advertisers data about tweets that they’d paid to promote, but there was nothing equivalent for “organic” tweets. Now, the new dashboard offers a broader view of an account’s entire Twitter strategy. The dashboard includes data including: total impressions, total engagements, and engagement rate for each tweet, and also aggregates the data for the past month.

You Can Now Embed Vine Videos on Tumblr
You can now embed your favorite Vine videos on your Tumblr blog. The platform announced the new integration over Twitter this week.  To embed a video – simply add the URL or embed code into the video post box from your Tumblr homepage.

Global Social Media

Gmail Languages Expanded to Cover 94% of the Internet Population
Email is still the universal means of communication. You don’t need a proprietary app to send an email. What you do need is support of languages and regional dialects. To get more people connected, Google just announced it’s added 13 new languages to Gmail including: Afrikaans, Armenian, Azerbaijani, Chinese (Hong Kong), French (Canada), Galician, Georgian, Khmer, Lao, Mongolian, Nepali, Sinhala, and Zulu.

Noteworthy Campaigns

Sour Patch Kids Snapchat Effort
Earlier this week Sour Patch Kids launched a five-day Snapchat campaign featuring social media influencers, which marks a first for the brand and for the parent company Mondelez. The campaign dubbed “Real-Life Sour Patch Kid” enlists social media star Logan Paul to take over the brand’s Snapchat account while documenting pranks he pulled in New York this week.  Logan began posting Snapchat Stories to the Sour Patch Kids account on Monday detailing his hijinks. The theme changed throughout the Story starting with ‘Sour’ pranks and moving to ‘Sweet’ snaps.  The initiative aligns with the brand’s “first they’re sour and then they’re sweet” tagline.  For example, the first  message sent this week shows a giant Sour Patch character splashing water and throwing crackers at Logan, but at the end of the clip, the character shifts his attitude and gives Logan a cup of water to to drink.  Logan will also post to his own Snapchat and Twitter account promoting the partnership.

Headlines & Stuff

Written by: Christy Wise
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Here are some cool things we read about this past week:

Foursquare Now Lets You Order From Over 20,000 GrubHub Restaurants
Foursquare recently announced it has partnered with GrubHub Seamless to offer its mobile users access to more than 20,000 restaurants in hundreds of cities across the U.S. In the app for Android or iOS, all you have to do is tap the GrubHub or Seamless icon and place your order.

Wikipedia Adding Celebrity Voices to Wiki Pages
A new project called WikiVIP was announced this week that seeks to add the voice of celebrities and other notable people to the online encyclopedia. The project sets out to make sure there is a public and freely reusable record of what notable people sound like for “current and future generations.”

Facebook Partners With Social TV Analytics Firm SecondSync
This week, Facebook announced a partnership with UK-based social TV analytics company SecondSync. The two companies will work together to help marketers understand how people are using Facebook to talk about TV.

Facebook Announced The Launch of Paper
Facebook announced that it will soon launch Paper, a mobile application that re-envisions how Facebook users discover and create content.  Paper heavily emphasizes the tools you use to post to Facebook. For example, you will be able to see what your status update will look like before you post it. Stories on the platform are also different than what you are used to in your main Facebook app; photos are full-bleed and navigable and videos take up the entire screen.  Paper also splits up different sections based on story topics like technology, cute animals, photography and top headlines. The sections contain a mix of stories from outside sources like the New York Times as well as status updates from Facebook users.  These stories will not be solely algorithmically based. Editors from Facebook will be picking out stories they think are best.

LinkedIn  Channels Six Degrees of Kevin Bacon
LinkedIn introduced a new tool that’s a twist on the “Six Degrees of Kevin Bacon” game – but for professionals. The social network launched “How You’re Connected,” a visual enhancement that explores your path to a contact.  When looking for an introduction to someone you may not know yet, you will be able to see who in your network knows them, and also how they know each other to help you decide the best contact to request an introduction from.

Global Social Media

Sina Weibo Users Set New Messaging Record
China’s Sina Weibo has broken its record for messages sent per minute, after 863,408 tweets were sent during the first minute of the Chinese New Year. The record surpasses the previous best of 731,102 posts for last year’s Lunar New Year.

Noteworthy Campaigns

Uber Offers On-Demand Halftime Shows For New York Fans
Uber and Pepsi recently teamed up to bring Super Bowl “half-time shows” to the streets of Manhattan. The free shows appeared as an icon on the Uber app and users were able to request them between 11am and 5pm Tuesday – Wednesday of this past week. When a user requested a show, a 12-person team including a band and a cheerleader arrived by bus and put on a four–minute show.

Marc Jacobs Opens Pop-Up Shop Where Fashionistas Pay With Tweets
Marc Jacobs plans to open a pop-up shop during New York Fashion Week where dollars will have no value. All transactions at the Daisy Marc Jacobs Tweet Shop will be carried out based on customers’ user of the hashtag #MJDaisyChain across various social platforms.  The store will be open to the public February 7-9.