Tag Archives: engagement

Three Great Ways for Brands to Use the New Twitter Audience Insights Dashboard

Written by: Rita Mogilanski
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Last week, Twitter launched a new, free dashboard that shows demographic information about your Twitter followers. You can see your followers’ interests, household incomes, net worth, occupations, their buying habits, education levels, and even what credit cards they have.

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Having access to these insights is a great way to inform your content strategy. There are three great tricks that can guide creative and messaging, and even inform other areas of your brand’s marketing strategy.

1. Compare your follower demographics to the general Twitter population.

Add a comparison audience, and analyze “All Twitter Users” versus “Your Followers.” You’re able to see what the general Twitter population’s habits or interests are versus your brand’s, which will show you what resonates specifically with your audience. In the image below, this brand’s audience is much more interested in fast food than the average Twitter user, showing the brand that fast food is an area they can own on Twitter.

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2. Look at the followers you are reaching, as well as the followers who are actually engaging with your content.

This is a great way to see the user behavior of an engaged user versus a follower that was not impacted by your brand’s content. For example, one of our brands saw that among engaged users, 90 percent were using iOs, and among the users the brand was reaching, only 32 percent were using iOs. This information shows that the brand should be targeting mobile users, or keeping them in mind when looking for engagement and participation from followers.

3. Use relevant purchase habits to inform business decisions.

The insights dashboard shows followers’ Consumer Buying Styles and Consumer Goods Purchases, which is extremely helpful for targeting both on social and in-store. For example, if your fans over-index in healthy living, it can inform the keywords you use to target them on Twitter, as well as what other brands to partner with and advertise through, or even how to set up an in-store display.

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Overall, the new dashboard is very insightful and can serve different purposes for different brands. Take the time to click around and see if you can learn something helpful about your audience to inform social content strategy, creative, messaging, and targeting.

Stats of the Week

Written by: Jackie Mendez
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Every week we compile lots of interesting stats here at Fanscape and we try to share a lot of what we learn with you in these posts.

Strong Customer Engagement Helps Increase Revenue

Consumers switch platforms up to 27 times an hour, yet they demand relevance and coherence in every interaction with brands. Now, in order to develop real customer engagement, brands must deliver great seamless experiences across channels using intelligence, technology and data to build relationships that grow stronger over time, according to research conducted by Publicis Groupe’s Rosetta Consulting.

If brands are not combining all of these elements to form a single cohesive strategy that delivers mutual value, they are likely to lose consumers entirely.

“The customer relationship is no longer driven by brands,” says Nicholas Hahn, managing partner, Rosetta Consulting. “The power has shifted to the consumer. It used to be when you bought a car, you haggled with the dealer who knew more about the price than you did. Now, you go to the lot knowing exactly how much that car is worth and how much someone paid for that car down the street. It has made the job of marketers more difficult.”

Fully engaged customers are worth more to the brand—they generate 23% more in revenue and profit than an average customer, reports Rosetta.

Yet, today’s business leaders struggle to clearly define customer engagement, how to achieve it, or how to measure its value. To that end, 78% of marketers list “customer satisfaction” as one of the top two terms they would use to describe the goal of their company’s customer strategy; only 33% cite “customer engagement.”

Nearly half of marketers (47%) emphasize the importance of marketing tactics or business processes from the brand perspective, and an additional 40% focus only on the customer experience. Only 13% recognize the importance of combining both the brand and consumer perspective in terms of engagement.

The lack of cohesive engagement hurts the bottom line.

Some 86% of brands that have strong customer engagement practices saw an increase in the previous year’s revenue, compared to only half of brands with average consumer engagement outreach. In fact, strong performers were 2.2 times more likely than others to have experienced an increase in market share in the past year.

Brands must constantly reevaluate their interactions with consumers. What matters to shoppers today may be different tomorrow. Two in three marketers that have developed strong customer engagement practices (68%) report continual refinement of their communications plan based on customer data and marketing results. Plus, strong performers are 3.8 times more likely than others to say that they are able to identify where each customer is on the customer journey and are six times more likely than others to leverage real-time data to customize marketing efforts.

Ultimately, brands need to recognize that it is not enough to simply collect information about consumers or mass advertise their value, the study asserts. Rather everything filters into an integrated ecosystem that interprets shoppers’ spending and behaviors in real-time in ways that truly benefit consumers, not just drive profitability for the brand.

“We have to act in real time and operate nimbly across a complex, hyper-connected landscape using targeted and personalized offerings based on customer attitudes, buying habits, life stages and specific moments on customer journeys,” said Hahn. “Pampers’ value proposition is no longer about diapers keeping baby’s butts dry, but about helping mom with the development of her kid. That’s a much more meaningful relationship.”

Source: MediaPost

The “Hamburger Helper” Of All Marketing…Thank You Chris Brogan!

Written by: Digitally Approved
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Great blog entry that sums up the entire digital communication general strategy to success.

“Five Trigger Points where you can deploy social media as part of a larger unified strategy to help improve your marketing efforts.”

1. Awareness

2. Attention

3. Engagement

4. Execution

5. Extension

The Hamburger Helper reference is genius — traditional marketing vehicles will always be the meat, but the meal is a hell of a lot better seasoned with spices and cheese.

And to take it a step further, most people will get sick of plain old ground beef if it’s served all the time.

Ok, now I’m hungry

Twitter: Five Is The Magic Number

Written by: Christy Wise
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More and more brands are flocking to Twitter in an attempt to reach and communicate with their consumers. Though there is a clear debate on whether or not brands and major corporations belong on Twitter and in other social networks, I think everyone can agree that there is no chance these companies are packing it in any time soon. What’s actually refreshing about brands trying their hand at social media – Twitter in particular, is their new found willingness to follow the community rules and guidelines (or perhaps their new found fear of being chastised by its members), and learn from the mistakes of others. At Fanscape, we assist many brands, corporations, advertisers, and personalities in developing their Twitter strategies – and one of the questions we repeatedly get from clients is – “How many times should I Twitter per day?”

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I Want My 6 Minutes Back

Written by: Liza Patriana
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I was going through my various newsletter headlines this morning and while reading that PepsiCo is teaming up with Cagefighting (yeah, the story was not as exciting as the title that hooked me) I came upon an article about Dairy Queen’s New Online Game.

I will admit I recently was having a conversation with someone about Dairy Queen since I rarely see them around Los Angeles. (Random factoid: a friend of mine just inherited a Dairy Queen store from his grandparents in CO. I know.) Back to the DQ Game, the article talks about how this economy is definitely forcing people to count their pennies and attempt to get more for their buck(s). This game, “What’s Your Deal”, allows customers to “mix and match nine menu items” creating various value combinations. Looking at the screenshot included in the article I already should’ve started running. It looks so elementary and basic. But I had to give it a go and see if this was compelling enough to make me want to find the nearest DQ.

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I Knew I Was Old When…

Written by: Digitally Approved
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I truly believe that age is relative to how you feel. Some people at 23 years of age feel ‘old’ while some people at age 73 feel ‘young’. I am constantly reminded of how old and how young I am through the advancement of digital media, communication and tools.

When I understand Twitter I feel young. When I don’t quite get “Call of Duty 4”, I feel old. Then again, I also feel like a girl with better things to do.

My latest feeling ‘old’ or ‘young’ moment happened the other day while reading one of the many emails Media Post sends me daily. This one featured a blog post titled “Engage: Kids 6-11 – At the Forefront of the Era of User Choice and Control”. Now this ongoing blog series is designed to keep me aware of how to engage youth, so I’m already knocking on ‘feelin old’s’ door, but not even one paragraph into the piece, I read something so powerful that I had to stop to write this. It says that today’s 6-11 year-olds can basically get their entertainment anyway they want – through television, video games, merchandise, etc. That is no earth shattering revelation, but then the post concludes by calling us (adults), digital immigrants, and them (kids), digital natives.

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