Tag Archives: Kim Kardashian

Challenging Pharma and Medical Device Companies to Be Better on Social

Written by: Olga Kraineva
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Pharmaceutical and medical device companies and healthcare practitioners alike have been cautious to join social conversations due to fear of their legal and regulatory bodies and FDA regulations. Twitter, in particular, is worrisome due to the cap of 140 characters – how to disclose everything necessary for best use? Even Kim Kardashian was recently hand slapped for not fully disclosing both the positive and negative side effects of a morning sickness pill on Instagram.

Olga.9.10.15A

An easy place to start for many companies was live-tweeting around events, such as healthcare conferences, and simply echoing their press release information. As a heavy media-oriented, news-like channel, Twitter worked well for this, as that info is already approved by legal and regulatory. It also worked well when joining in on the social conversations that occurred at different conferences, simply by adding on the official conference hashtag at the end of their tweet.

However, just this summer, a group of scientists and HCPs have joined together to form the #MICEProject (Measuring the Influencer of Commercial Entities) in the Twitter backchannels of medical conferences. Their argument is while there are certain precautions taken at live conferences to separate third party entities (pharma and medical device companies) and “learners” (healthcare providers, other attendees) so that a learner, if they so desire, would never have to expose themselves to a third party. Currently, these restrictions do not exist on Twitter. Using PageRank, the study analyzed the influence of HCPs and third party entities at 13 different medical conferences from 2011-2013, suggesting that medical device and pharma companies exert around the same amount of influence as healthcare providers within the social space, something that is protected against happening at live conferences.

Their bottom line is that pharma and medical device companies should stop spreading biased information and instead focus on evidence-based medical knowledge – or curb their use of medical hashtag use overall. While it’s quite provocative to have full restrictions on companies’ hashtag use at medical conferences, the larger issue this brings up is using social strategically and not posting for the sake of posting.

MedConf-HashTag-Chart-sm

As part of the #MICEProject, Pharma Marketing News created an initial survey on third party medical conference hashtag use.

As an overall struggle many companies face, pharma and medical device companies need to move past one-way communication streams and sending information that is likened to an ad and instead engage in social conversations that add to the dialogue. Using event hashtags can be a great springboard to reach your target audiences, but make it conversations that matter to them – not just what is safe and approved by your L&R. At the present moment, as seen with the #MICEProject, we’re in a place of not applying best practices and angering our audiences – quite the opposite of the intended result.

Best of ’09 – Tweets

Written by: Digitally Approved
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2009 was absolutely Twitter’s year. The popularity and dominance this micro-blogging site had this year was ridiculous. From the controversial elections in Iran, to celebrity-endorsed Tweets, it really was a tweet-tastic 2009. And here it is, the fourth installment of our four-part Best of ’09 series – our thoughts on the best use of Twitter.

From a shoppers standpoint, retailers took the Twitter plunge this year and really stepped up their game. Nordstrom has done a good job with updating their audience as has outdoor shopping center, The Grove in Los Angeles.  Although the promotion is now closed, Sephora’s Sephora Claus campaign granted a beauty product a day wish to 30 deserving customers and even added a $1 charitable donation from every purchase in the last few days of the promotion.

Customer service is playing a big role on Twitter as well. In a previous Digitally Approved post (Customer Service in the Twitterverse), the efficiency of the @BoseService team was discussed in connection to resolving a consumer issue that wasn’t even posted on their specific page nor did it have a # tag.  Nice looking out for your customers Bose!

blogbose3Massive shoe retailer Zappos.com is looking out for their customer base on Twitter by offering support and positive service, big box retailer Best Buy’s Twelpforce quickly trouble shooting and responding to product questions, and restaurant chain, California Pizza Kitchen, recently sending a follower a $30 gift certificate because of a bad dining experience. In an era of questionable customer service, big thumbs up to our Tweeting retailers for really good customer service.

As a company or a brand, want a way to track and gauge the relevance of your tweets? Give Tweeiator a go. This application is easily loaded to your site and, in real time, you can see where your tweets are going and how they are received.

Tweetiator

Couldn’t leave our Tweet round up with out mentioning some of the best in celeb and athlete musings. Sitting at lunch today a few Fanscapers were talking about TV of all things and the Christmas episode of Always Sunny in Philadelphia came up and then turned to Danny DeVito’s Troll Foot diaries on Twitter. Will admit, didn’t really know about this, but hell if this ain’t some funny stuff. He takes pictures of his Troll Foot in various places and at various events then posts them to his Twitter.

Troll Foot

For some time now I have been raving about the one and only @OGOchoCinco.  He can be very profound like he has been the past few days in connection to the death of his friend and teammate, Chris Henry, but he can also be ridiculously funny (and sure a little self-serving) as well.

OGOchoCinco Tweets 2

You could be one of Ashton Kutcher’s more than FOUR MILLION followers, keep up with the Queen of all Media, Oprah and learn about the Carl’s Jr. menu from  Kim Kardashian, but you’re not going to get the non sequiturs like you could by following Rainn Wilson (of The Office fame). He can easily go from apologizing for being a downer and sharing his experienc in Hati to this:    

Rainn Wilson Tweet

Like stated from the onset, 2009 was pretty darn Tweet-tastic. Way too many amazing people, brands and retailers to list, but hopefully this little Best of gave you a few more places to check out or think about.